BSP Services offer our clients unmatched
service. Enjoy the benefits of enhanced messaging
services with none of the staffing and training
issues. XFER installs, supports, maintains and
repairs the equipment and software. More
importantly, all of the normal day to day maintenance of
the system falls to us. We even train users, take
user calls and provide ongoing support and service to
the end user. All of this comes at an investment
only slightly higher than the cost of a monthly lease.
Check out a few of the services we provide with the BSP
Services:
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All
Adds, moves, change and deletes are handled by
XFER. Changes can be sent to us by fax, phone or
internet. |
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End
users receive a directory including a personal page and
directory of all employees and extensions. The
directory is maintained as users are added, change
extensions or are removed from the system. This
directory is available on line, and is sent in printed
form to every new user. |
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Training
materials are provided to all users in an informative
"Welcome Package" that they receive either at
their corporate office or at their home office if they
are remote or off site workers |
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A
user pocket guide is
proved to all users that provides all of the information
necessary to access and utilize all of the features of
the system, including advanced messaging
capabilities. Included is a personal page that
outlines the features available to the user. |
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Personal
end user customer support is provided from 7:30AM to
6:00PM ET, Monday through Friday. Emergency
support is available 24X7. |
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The
integrity of the system is checked and monitored twice
daily to insure optimal performance and operation.
Ten specific checks are completed to insure the reliable
operation of the system. Logs are maintained to
chart trends in usage and performance, allowing XFER
technicians to alert customers to potential
upgrades. Most potential problems are detected and
rectified before our customers even know that they
occurred. |
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Disaster
recovery capability allows restoration of service within
minutes after a catastrophic failure (ex: fire, flood,
hurricane, etc.). Calls are routed to our disaster
recovery center to a server configured to the same
specifications as your on site server. Callers
hear and interoperate with the system exactly as they
normally would. Most callers will not know any
changes have occurred. |
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For users
with multiple locations, systems can be networked
together to provide both corporate and local
voicemail. For example, clients with locations in
New York and Los Angeles can send and receive message as
if they were on the same system. Broadcast messages,
forwarded messages and any other function can be done
between systems, creating a seamless network of
messaging communications. |
