XFER International prides itself on our world class Customer Support, 24 hours a day. At XFER our customer’s satisfaction is our number one concern. We know that your telephone and data networks are a critical part of your company and therefore we have taken steps to ensure that we are not only responsive to your company’s needs but proactive in servicing your system.

Support

XFER has 24 hour a day 7 day a week customer service. Our help desk is available Mon.-Fri. 7:30am to 6:00 pm EST. During these hours you will always be greeted by a live person ready to answer any questions that you may have. After hours our techs are on call with an immediate response. Additionally our on site response time is unmatched in the industry.

Service Offerings

XFER offers numerous service plans that range from traditional XFER support to a completely managed solution. XFER’s highly trained staff of technicians can service 98% of customers needs off site limiting the need for technicians on site.

Training

The biggest problem with technology today is people don’t know how to leverage it and make it work for them. Every solution we offer includes in depth training for both the administrator as well as the end users. In this training we make sure that your company is getting the maximum benefit by knowing how the system can help your employees.