What is Unified Messaging?

Unified Messaging is the integration of all your messaging sources: voicemail, fax and e-mail into one inbox. This allows users to access these messages from virtually any device: phone, PC, PDA or even the internet.
Recent studies have found that the average corporate user sends and receives over 200 messages per day. As you can imagine (or as you already know) it can be very time consuming and tedious managing these messages. 

Benefits to the Mobile Professional

Mobile users see increased efficiency, no longer having to call a secretary to have their faxes forwarded or getting on the internet for e-mail messages and then making a separate call to check voice mails. Now they can log in to one single mailbox to check their voicemail, forward their faxes and send or receive e-mails.  XFER recognizes that some people prefer to use the computer to collect messages, while other users prefer to use the phone for all of their correspondence.  We custom tailor solutions that accommodate both "computer centric" and "phone centric" users.  Unified messaging also allows customers to communicate directly, using advanced features such as  “locate”, which redirects calls to a cell phone or any other specified telephone.  By adding call screening and customized greetings, your clients and vendors feel like you are personally attentive to their needs.  The days of missing calls and waiting for someone else to contact you are over.  You control the call, and the response.  You can be as accessible or as remote as you want to be. Today, this is considered by some to be the next generation in connectivity . For XFER Customers, it is the new standard for doing business.

Benefits to your Office Employees

Office employees have the benefit of using a standard interface like Microsoft Outlook, Goldmine or any other CRM/e-mail client to access all of their messages.  Integration of telephone networks and data networks provides new capabilities for receiving and handling incoming calls.  Users can receive notification on the PC regarding an incoming call, and use the graphical interface of the PC to administer the call.  TeleVantage provides extensive, integrated call handling for the end user.  Another benefit is the ability to send a fax directly from any PC, saving time as well as costly office supplies.  Lightning Fax and FACSys support both inbound and outbound faxing from the desktop.  Inbound faxes are directed to the appropriate end user email box automatically.  Received faxes can then be stored and forwarded just like any other electronic document.