Technology Pitfalls are Embedded in Human Nature

For a piece of technology to make it into your hands, the design is rigorously tested and QC checked. Therefore, what rolls off the assembly line should work just fine. Yet, users experience technology problems all the time. Did you know that one of the biggest reasons why technology fails is because it’s human nature to mess it up? Here are three reasons why humans aren’t compatible with technology.

We Do Things Out of Ignorance
Even the most user-friendly technology comes with a learning curve--as evidenced by the instruction manual. Upon purchasing your new piece of technology, what’s the first thing you do? If you’re like most people, reading every word of the manual is the last thing on your mind. The first thing you do is power it on and start playing with the features.

By not taking time to read the manual with all of its warnings and best practices, you’re operating your new tech out of ignorance and running the risk of messing it up. Nobody wants to pour through pages of fine print, and with XFER on your side, you don’t have to. Our IT technicians know the technicalities of why technology does what it’s supposed to do. That way, in case you do something dumb and break it, we’ll be there to fix it. Plus, our techs are very understanding and won’t make you feel stupid for a technological blunder, even if it’s due a royal screw up on your part.

We Sure are an Apathetic Bunch
Information technology is reliable, but it isn’t perfect. Business technology in particular requires some level of maintenance. Software updates, virus scans, and even cleaning the dust out of the computer’s insides are all important tasks that every PC user must do. Why in the world would a user ignore such vital maintenances and let their machine become increasingly bogged down over time? The answer is apathy, pure and simple.

For the average computer user, doing regular PC maintenance sounds pretty lame, and to be fair, it’s difficult to argue this point. However, that doesn’t change the fact that maintenance must be done in order keep systems running properly. If a user takes an apathetic approach to their technology, it will eventually break down and they will be to blame. With XFER’s managed IT services, you can outsource these IT maintenance responsibilities to us and we’ll remotely take care of them. This will allow you to continue to remain apathetic about PC maintenance so you can devote your time and energy to more exciting and profitable business endeavors.

And Don’t Forget about Being Stubborn
People are capable of following instructions, but at the same time, we don’t like being told what to do, especially if we don’t see a value to it (this goes back to ignorance). The stubborn side of human nature can have negative ramifications for technology. For example, if a user is given instructions from their IT administrator like, “Change your password,” and the user may think ill of the IT administrator, then they may ignore the instruction because, “This jerkwad can’t tell me what to do.” In this example, the user’s stubbornness just left their company’s entire network vulnerable to hackers. Yep, way to show ‘em.

At XFER we’re known for being stubborn...about making your technology work for you!

As long as humans are at the helms of technology, we will always find a way to mess it up. For XFER, human’s innate ability to break what they touch means that there will always be a need for IT support, and to better keep your tech from breaking, we take a preventive approach to IT that factors in all threats, including human nature. Call us at 734-927-6666 / 800-GET-XFER to protect your technology from yourself.