Controlling Support Costs Requires a Team Effort

Businesses are relying on technology more and more. As they implement more technology, controlling their support costs is important for any organization if they plan to manage their budget effectively. With between three and six percent of a business’ revenue being spent on technology, going over the monthly budget can have negative effects on your business’ ability to spend elsewhere.

 Here are some strategies to help you control IT support costs:

• Prioritize and Plan - Start by prioritizing your IT support needs. Identify critical systems and services that require immediate attention and focus on those. Create a strategic IT support plan to address these priorities efficiently.
• Proactive Maintenance - Implement regular, proactive maintenance routines to prevent issues before they occur. This includes software updates, hardware checks, and security patches. Preventive maintenance can reduce the need for reactive support.
• Remote Support - Utilize remote support tools and techniques. Many IT issues can be resolved without the need for on-site visits, which can save time and money.
• Self-Service Resources - Develop knowledge bases, FAQs, and user manuals for your staff and customers to access. Empower your employees to troubleshoot common issues on their own. This reduces the dependency on IT support for routine problems.
• Training and Education - Invest in comprehensive training and education for your staff. Well-trained employees are less likely to encounter issues, and when they do, they may be better equipped to resolve them independently.
• Inventory and Asset Management - Maintain a detailed inventory of your IT assets, including hardware and software. This helps in tracking maintenance schedules, warranties, and licenses to avoid unexpected costs.
• Documentation and Reporting - Maintain comprehensive records of IT support activities and costs. Use this data to identify trends and areas for improvement.
• Continuous Improvement - Continuously evaluate and refine your IT support processes. Use feedback and data to make informed decisions and streamline operations.

At XFER, we offer a solution to runaway IT costs with our comprehensive managed IT services. Our certified and knowledgeable technicians provide complete proactive IT support, and through our numerous vendor relationships, we can assist you in customizing and implementing solutions that make it possible to affordably drive your business forward. Our IT services platform also includes:

• Help desk
• Vendor management
• Remote monitoring
• Network security

…And more!

The most advantageous benefit of our managed services platform is how we bill it. We can provide your organization with an easily budgetable, flat-rate program that will keep your network secure, your productivity high, and your operational downtime to a minimum. Call us today at 734-927-6666 / 800-GET-XFER to learn more.