4 Reasons SMBs are Flocking to Remote IT Support

Technology helps business owners around the world achieve greatness on a regular basis, and it’s become so attached to the office that the two are inseparable. The only issue with this is that you become completely reliant on it, making technology issues feel catastrophic. Instead of paying for an on-site visit from a technology support provider, wouldn’t it be more convenient to just pick up the phone and have someone fix the issue immediately?

This is called remote IT service, and any quality managed service provider offers it as one of their core services. What many businesses miss is that remote IT is vastly more cost-effective in just about any circumstance, especially factoring in the travel costs that might be associated with an on-site visit.

In particular, the small and medium-sized business community finds remote IT service to be exceptionally useful. This is one of the many reasons why XFER provides quality remote managed IT services for our clients. Here are four reasons why remote IT is absolutely imperative to the continued health of your company’s technology.

Most Problems Don’t Require On-Site Assistance
Honestly, it’s way easier to perform maintenance on your business’s workstations remotely. That’s not to say we don’t want to visit your office once in a while and put names to faces; rather, it’s simply more convenient for both parties to be able to immediately service your technology without traveling for an on-site appointment. Our remote monitoring and maintenance tool makes it easy to remotely diagnose and resolve issues that might come up. Granted, hardware-related issues probably require an on-site visit, but the point stands that the average IT-related difficulty can be fixed remotely.

Immediate IT Service
While most problems you experience with technology might be minor, they can quickly become larger problems if they aren’t addressed immediately. In this case, time is of the essence, and nothing beats remote IT support for immediate assistance with your faulty technology. This means your staff isn’t sitting around wasting time and money by not getting anything done. We can get right on the issue so that you don’t waste more time than you need to.

Cost-Effective Tech Support
A remote diagnosis can help us determine whether or not the problem needs an on-site visit. This save you money by not having to commit to an on-site visit unless necessary. Many average tech support businesses charge by the hour for an on-site visit, but we don’t want to do that to you if we can fix a problem remotely.

Less In-House Distractions
When you have someone in your office who isn’t often seen there, it can be exciting for your employees who might feel the days blend together. Unfortunately, this can often be a distraction. We don’t want to take away from your office’s productivity by distracting your workers while we resolve your issues, so remote system maintenance is the ideal alternative to this common problem.

The chief reason we offer remote maintenance is because we want your business to reach its greatest potential. With our remote services, your business will get more done while avoiding the expensive costs of on-site assistance. Give us a call at 734-927-6666 / 800-GET-XFER to learn more.